Shaw Consultancy is one of India’s oldest, most distinguished and leading Mystery Shopping Establishments. We specialize and excel in Mystery Shopping initiatives across the hospitality and retail industries which range from Hotels, Restaurants, QSRs, Malls, Lifestyle Brands, Telecom, Wellness & Beauty, Healthcare, Electronics, Transportation, Entertainment and more.
As pioneers of the trade, we have not only set a benchmark for the industry but have concurrently revolutionized the flied of Mystery Shopping by providing complementary services like Manpower Rationalization Studies, Implementation Of Customer Service Blueprints and Standard Operating Procedure Manuals and Customized Market Research Activities.
Social Media Monitoring (SMM) is a tool which will help you monitor the performance of your various social channels like Facebook, Google, Foursquare, Amazon, TripAdvisor, Zomato and many more.
SMM automatically collects location specific feedback and reviews from over 50 sources and incorporates this data into your reports that are dedicated to social media. SMM comes complete with social media dashboards and scoring, making this information available to you in an easy, familiar and impactful manner.