The role played by human resource professionals in any organization is the key to its smooth functioning. Human resource professionals are responsible for maintaining a good work environment, ensuring a healthy workplace relationship between employees. They screen, hire, and appoint the right professionals, giving them orientation and training as required. The responsibilities handled by the...Continue Reading
In today’s volatile global corporate scenario, manpower rationalization is reigning supreme. Since outsourcing trends reduce business operating costs, worldwide outsourcing market now exceeds billions of dollars for most corporate giants in the western world. Manpower optimization of instance involves multiple phases including demand forecasting, supply forecasting, and the like. The recruitment process requires sound planning...Continue Reading
Mystery Shopping When doing your trivial tasks daily, maybe tried a hamburger at a new fast-food joint, or parked your vehicle for servicing, checked into a hotel, etc., have you noticed people who are not regular customers? These people could be Mystery Shopping who work on gig-to-gig or on a contract basis, based on the...Continue Reading
Measure Your Customer Experience with Mystery Shopping Customer experience is expected to be a major brand differentiator other than product quality and price tag. Every company or brand needs to focus on the means to provide a better customer experience. One of the effective means of measuring the customer experience is Mystery Shopping. Every business...Continue Reading
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