Mystery Call Audits

Actionable information through market research

Timely information is literally worth its weight in gold; it forms the basis of rational and scientific analysis while eliminating assumptions from the decision-making matrix. Shaw Hotels & Consultancy Services Pvt. Ltd. offers you a range of market research services that will provide reliable and actionable information to aid your decision-making. The research could cover your external customers, your internal customers or a specific market study. Our surveys would cover both, qualitative and quantitative data, based on the need of your business. The market research methodology could include – random telephone surveys, emails, personal interviews, and so on. Various Sampling methods, measurement scales, survey questionnaire methodology would be used based on the type of data to be generated. The reports we generate will give you an insight to the voice of the customer.