Social Media Monitoring

Shaw Hotels & Consultancy Services Pvt. Ltd. is glad to announce the launch of our new product/service

“Social Media Monitoring”.

Social Media Monitoring (SMM) is a tool which will help you monitor the performance of your various social channels like Facebook, Google, Foursquare, Amazon, TripAdvisor, Zomato and many more.

SMM automatically collects location specific feedback and reviews from over 50 sources and incorporates this data into your reports that are dedicated to social media. SMM comes complete with social media dashboards and scoring, making this information available to you in an easy, familiar and impactful manner.

Our online reporting platform, collects data through an exclusive partnership with Reply Pro, a leader in collecting social media feedback and online reviews.

Advantages Of Social Media Monitoring

  • Social Media Awareness:
    NEVER miss a new online review on ANY of the 50+ platforms which we collate data from. (including Google, Facebook, Google, TripAdvisor etc). You can tell us what other social platforms you are present in case the same is not already in our list and we will have our team link up that platform as well.
  • Quick Feedback Responses:
    Make it far easier to respond to reviews in a timely fashion.
  • Online Consistency:
    Ensure that the company name, address, hours of operation, phone number, etc. are ALWAYS consistent and up to date on every platform.
  • Social Media Best Practices:
    Enforce good social media practices across the company. Every location gets a Social Media Best Practices score that quickly reveals when negative reviews aren’t responded to, when information hasn’t been updated, etc.
  • Competitive Intelligence:
    As this data is publicly available, our service makes it easy to gather customer feedback to see where the competition is strong or weak.
  • Compare your Social Media Scores, Mystery Audit Scores and simultaneously get access to various reviews on the same Dragon Dashboard.