Mystery Shopping

Bridging the gap between what you do
and how it is perceived

Narrowing down the difference between what you do and how it is perceived is the first step to improving your front-end customer service and increasing sales closures.
Shaw Hotels & Consultancy Services Pvt. Ltd., is one of the leading Mystery Shopping Companies in India. The evaluations brought to you through its mystery shopping services is a powerful tool that offers actionable inputs that will positively impact your bottom line.

Further our Audits

  • We customise parameters for assessment based on your service and brand standards. This enables you to understand and helps you move towards a more robust system. We encourage you to relook at your mystery shopping parameters every 3 to 6 months so that it becomes more relevant and thus actionable.
  • We offer web based reporting to reduce time lag in communication. Our Shaw Benchmark will help you map your organisation with others in customer experience.
  • Shaw Hotels & Consultancy Services Pvt. Ltd. has the infrastructure and network of mystery shoppers to handle multi-location surveys across India and Overseas.
  • Help you identify areas where employee training is required.
  • Identify areas where trouble shooting is needed
  • Classify employees according to their performance and can be used as a tool for incentives and appraising employees
  • Make comparative studies about service at your establishment as against the competition.
  • Provide you with actionable inputs on both your hard and soft quality.
Mystery Shopping

Under Mystery Shopping We Cover

  • Fully customized measurement programs to suit your needs
  • Dedicated industry professionals committed to your business
  • Competitive set benchmarking
  • Audio recording available (where needed)
  • Experienced and demographically-matched mystery shoppers / evaluators
  • Relevant, updated scenarios and special checks
  • Dynamic reporting and trend analysis
  • No start-up costs for the mystery audits

Under Mystery Shopping We Cover


  • Reservation Call Audits
  • MICE Call Audits
  • MICE Sales Flow Checks
  • Onsite Mystery Audits
  • Competition Audits
  • Back of the House Audits
  • Maintenance Check Audits
  • Website Check Audits

Hospitality sector would include:
Hotels, Restaurants, Bars & Pubs


  • Mystery Audits
  • Visual Merchandising Audits
  • Stock Audits
  • Price Break Audits
  • Process Audits
  • Website Check Audits

Retail sector would include:
Fashion, Telecom, Healthcare, Wellness & Beauty, Electronics, Transportation, Entertainment Parks, Cinemas, Malls, E-commerce, Companies & More…