Welcome To Shaw Hotels & Consultancy Services

Mystery Shopping

We customise parameters for assessment based on your service and brand standards.

Mystery Shopping



Skill enhancement, training and development are the stairway to greater productivity and efficiency. Well-trained and motivated people perform better and this directly impacts your bottom line.

Customer Experience Consulting

Customer Experience Consulting

We can assist you in creating organization wide SOP’s where procedures in any area of operation are in sync with systems laid out in the design of the software.

Manpower Rationalization

Shaw Hotels & Consultancy Services Pvt. Ltd. offers you a suite of services and studies that will help you optimize your manpower and ensure maximized productivity.

Manpower Rationalization

Mystery Shopping – Hospitality

Call Audits, Email Checks, Website Checks, Onsite Audits – Hotels & Restaurants, Integrity Audits and more…

Mystery Shopping – Retail

Fashion, Telecom, Health Care, Wellness & Beauty, Electronics, Transportation, Entertainment and more …

Back Of The House Audits

BOH Kitchen Audits, covering the entire kitchen area including safety aspects.

Maintenance Audits

For Hospitality and Retail

Integrity Audits

For Hospitality and Retail

Visual Merchandising Audits

For Retail

Stock Audits

For Retail

Price Check Audits

For Hospitality & Retail

Our Other Ventures

waterfront shaw

The Waterfront Shaw, Lavasa

shawman software

ShawMan Software Pvt Ltd.


  • They are flexible and always have the time to listen to us and guide us appropriately

    Restaurant Chain
    Regional Head
  • Detailing in reports is impressive.

    Automobile Industry
    Operations Executive
  • We are engaged with them for more than 10 years and have always found them to be innovative and enthusiastic since the first time we met them.

    Training & Development Manager
  • Ive always been pleased with Shaw because their people are very supportive and are always willing to listen.

    Retail Apparel Brand
    Business Excellence
  • Shaw is a true business partner. On their own they share best practices and guide us on what we need to do to better our customer experience

    Departmental Store
    Head Marketing
  • It is a pleasure being associated with Shaw. Their Mystery Shoppers evaluate our systems and processes and provide accurate feedback to ensure great customer service and satisfaction.

    Beauty and Wellness
    Head Quality
  • The comprehensive reports provided by Shaw support our training, performance reviews and incentive programs.

    Beauty and Wellness
    Head Quality
  • Their timely deliveries no matter what, amaze us!

    Lifestyle Clothing Brand
    Operations Manager

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