As trailblazers, we didn’t stop at Mystery Shopping. We expanded our expertise to offer a comprehensive suite of services, from Training and Development to Manpower Rationalization Studies, the creation of Customer Experience Blueprints, Standard Operating Procedure Manuals and Customized Market Research. Our commitment to innovation has empowered businesses to deliver remarkable service, refine operations, and build lasting customer connections.
Shaw Hotels and Consultancy Services Pvt. Ltd. thrives on a rich legacy of four generations with expertise in the hospitality sector.
Late Mr. Pesi M. Shaw, a Chartered Accountant by profession, was driven by an unwavering passion for hospitality, which led him to establish India’s first Five Star Deluxe Resort in 1980. Recognized with a Lifetime Achievement Award for his outstanding contributions to the industry, he also served as the founding Vice Principal of Asia’s first Catering Institute in Mumbai. In 1991, he went on to establish Shaw Hotels & Consultancy Services, leaving an indelible mark on the hospitality sector.
Today, Shaw Hotels & Consultancy Services is led by the brother-sister duo, Mr. Jimmy P. Shaw and Ms. Pervin Ghani. They have carried forward their father’s visionary legacy, nurturing his entrepreneurial dream with dedication. Alongside Shaw Hotels, they have also successfully operated a software solutions firm for over 30 years, providing comprehensive services tailored to the unique needs of the hospitality industry. As hospitality graduates, they continue to own and manage hotels and restaurants across the country, embodying a passion for the industry that has been passed down as a family legacy.
Today, Shaw Hotels & Consultancy Services is led by the brother-sister duo, Mr. Jimmy P. Shaw and Ms. Pervin Ghani. They have carried forward their father’s visionary legacy, nurturing his entrepreneurial dream with dedication. Alongside Shaw Hotels, they have also successfully operated a software solutions firm for over 30 years, providing comprehensive services tailored to the unique needs of the hospitality industry. As hospitality graduates, they continue to own and manage hotels and restaurants across the country, embodying a passion for the industry that has been passed down as a family legacy.
Today, Shaw Hotels & Consultancy Services is led by the brother-sister duo, Mr. Jimmy P. Shaw and Ms. Pervin Ghani. They have carried forward their father’s visionary legacy, nurturing his entrepreneurial dream with dedication. Alongside Shaw Hotels, they have also successfully operated a software solutions firm for over 30 years, providing comprehensive services tailored to the unique needs of the hospitality industry. As hospitality graduates, they continue to own and manage hotels and restaurants across the country, embodying a passion for the industry that has been passed down as a family legacy.
Mr. Zaheer Ghani and Mr. Mark Shaw, fourth-generation entrepreneurs in every sense, became deeply acquainted with the family business from a young age, supporting its growth and expansion. Alongside his family contributions, Mr. Ghani achieved a separate milestone by partnering with a German Mystery Shopping and Training corporation, where he successfully established and expanded their operations in India while supporting various regional offices in managing global clients. Currently, Mr. Ghani serves as a Board Member of the Mystery Shopping Professionals Association – Asia Pacific (MSPA-AP). He held the esteemed role of President from 2022 to 2024, preceded by his tenure as Vice President, and represents the Asia Pacific Chapter on the MSPA Global Board, underscoring his dedication to advancing the industry on a global scale. In November 2024, Mr. Ghani was reappointed as President of MSPA-AP, extending his leadership for another term. Mr. Shaw brings a distinct flair for technology to his role as the Managing Lead for Future Technology, Mobility, and Design at IDS Next, a global leader in software technology solutions for the hospitality sector. His expertise and vision are instrumental in driving innovation and advancing IDS Next’s cutting-edge solutions worldwide.
Mr. Zaheer Ghani and Mr. Mark Shaw, fourth-generation entrepreneurs in every sense, became deeply acquainted with the family business from a young age, supporting its growth and expansion. Alongside his family contributions, Mr. Ghani achieved a separate milestone by partnering with a German Mystery Shopping and Training corporation, where he successfully established and expanded their operations in India while supporting various regional offices in managing global clients. Currently, Mr. Ghani serves as a Board Member of the Mystery Shopping Professionals Association – Asia Pacific (MSPA-AP). He held the esteemed role of President from 2022 to 2024, preceded by his tenure as Vice President, and represents the Asia Pacific Chapter on the MSPA Global Board, underscoring his dedication to advancing the industry on a global scale. In November 2024, Mr. Ghani was reappointed as President of MSPA-AP, extending his leadership for another term. Mr. Shaw brings a distinct flair for technology to his role as the Managing Lead for Future Technology, Mobility, and Design at IDS Next, a global leader in software technology solutions for the hospitality sector. His expertise and vision are instrumental in driving innovation and advancing IDS Next’s cutting-edge solutions worldwide.
Mr. Zaheer Ghani and Mr. Mark Shaw, fourth-generation entrepreneurs in every sense, became deeply acquainted with the family business from a young age, supporting its growth and expansion. Alongside his family contributions, Mr. Ghani achieved a separate milestone by partnering with a German Mystery Shopping and Training corporation, where he successfully established and expanded their operations in India while supporting various regional offices in managing global clients. Currently, Mr. Ghani serves as a Board Member of the Mystery Shopping Professionals Association – Asia Pacific (MSPA-AP). He held the esteemed role of President from 2022 to 2024, preceded by his tenure as Vice President, and represents the Asia Pacific Chapter on the MSPA Global Board, underscoring his dedication to advancing the industry on a global scale. In November 2024, Mr. Ghani was reappointed as President of MSPA-AP, extending his leadership for another term. Mr. Shaw brings a distinct flair for technology to his role as the Managing Lead for Future Technology, Mobility, and Design at IDS Next, a global leader in software technology solutions for the hospitality sector. His expertise and vision are instrumental in driving innovation and advancing IDS Next’s cutting-edge solutions worldwide.
Shaw Hotels & Consultancy Services Pvt. Ltd, is extremely happy to welcome Mr. Samir Srivastav as an Advisor to the Board of Directors. Samir has 22 years of experience with reputable multinational brands and corporates which lead him to realise the necessity for an international standard of quality service delivery which is the need of the hour. Samir, has been an engaging speaker at many forums of Beauty & Wellness and also at other Retail and Customer Facing related summits and his long term contribution has been greatly recognised by the industry at large. Samir is also very committed towards training and creating lifelong experiences for customer delight thus enhancing the various businesses he has been associated with in the past and current one too.
After graduating from the Institute of Hotel Management, Mumbai, Janaki worked in the hospitality industry before joining Shaw Hotels & Consultancy Services Pvt. Ltd. and has been with the company for over 15 years. She oversees the day-to-day operations of Shaw. From initial client conversations to project planning and up to execution.
In her time off, she loves to travel, read, bake, and explore new restaurants.
After completing her MBA – HR from Symbiosis Pune, Simone worked in various industries in the Human Resource department. However, after an acquaintance introduced her to Shaw’s Director, she was immediately drawn to the Mystery Shopping industry. She has worked with us for over 13 years. She plays a dual role in the Organisation – HR aspect and oversees project planning and execution.
She is an avid dog lover, loves to listen to music, has some serious dancing skills, and always is on the lookout to try new restaurants and cuisines.
Genesia graduated from the Institute of Hotel Management, Mumbai, and has been with Shaw since 2007. She manages several large clients and has grown with the organization. She oversees projects right from planning and coordination to presentation making. She handles Employee Engagement Projects as well. She cleared her MBA from the esteemed Welingkars Institute of Management while working with Shaw Hotels & Consultancy Services Pvt. Ltd.
In her free time, she likes to try out new baking recipes, go for walks, travel, and watch shows on Netflix/ Hotstar.
A competent professional, Shailesh has built a successful career spanning over 4 decades of qualitative and enriching experience in hotel management, corporate planning, facility planning, marketing, business development, events, and promotions in the hospitality industry. He has worked with major hotel companies, including Taj Mahal Hotel Mumbai and Hotel Corporation of India. He has held senior-level positions with Oberoi Airport Services Mumbai, The Ambassador Hotel Mumbai, The Duke’s Retreat Khandala, and Alcon Hotels Goa, leading teams to success in high profile projects. Specializing in Hospitality & Hotel Management in India and Japan, he was evaluated to have earned a Degree in Business Administration with a concentration in Hotels and Restaurant Management in the United States of America.
Shailesh has the expertise in designing & implementing training programs for bringing keen customer focus, high energy level, and team spirit in the employees. Multi-lingual and a skilled negotiator, he has spent most of his working life in the corporate environment. He has hands-on experience of seeing the benefits of implementing the maxim of work/life balance at all levels in the workplace.
Shailesh has been working with Shaw since 2013 and presently looks after the implementation of mystery shopping projects, client association, and Training.