Shawhotels

About Us

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Years of Experience

Our Story

For over three decades, Shaw Hotels & Consultancy Services Pvt. Ltd. has been a trusted partner to businesses worldwide, helping them elevate and transform their customer experiences. Founded in 1991, we embarked on our journey as a Management and Consultancy firm, serving prominent business houses across India and beyond.
In 1999, we pioneered Mystery Shopping in India, introducing Service Quality Audits to industries as diverse as hospitality, retail, real estate, entertainment, fashion, transportation, beauty, wellness, shopping malls, telecom, health-care and many more. Our vision reshaped the industry, establishing new standards for excellence in service.

As trailblazers, we didn’t stop at Mystery Shopping. We expanded our expertise to offer a comprehensive suite of services, from Training and Development to Manpower Rationalization Studies, the creation of Customer Experience Blueprints, Standard Operating Procedure Manuals and Customized Market Research. Our commitment to innovation has empowered businesses to deliver remarkable service, refine operations, and build lasting customer connections.

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Years of Operation
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Projects deliverd monthly
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Active shoppers across the globe
Legacy & Innovation

A legacy that spans across four generations

Shaw Hotels and Consultancy Services Pvt. Ltd. thrives on a rich legacy of four generations with expertise in the hospitality sector.

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The Foundation

The Stalwart

Late Mr. Maneck S. Shaw, a distinguished hotelier, played a pivotal role in founding the Hotel and Restaurant Association of India, which stands today as the foremost authority in the Indian hospitality industry.

The Founder

Mr. Pesi M. Shaw

Late Mr. Pesi M. Shaw, a Chartered Accountant by profession, was driven by an unwavering passion for hospitality, which led him to establish India’s first Five Star Deluxe Resort in 1980. Recognized with a Lifetime Achievement Award for his outstanding contributions to the industry, he also served as the founding Vice Principal of Asia’s first Catering Institute in Mumbai. In 1991, he went on to establish Shaw Hotels & Consultancy Services, leaving an indelible mark on the hospitality sector.

The Pillars

Mr. Jimmy Shaw & Ms. Pervin Ghani

Today, Shaw Hotels & Consultancy Services is led by the brother-sister duo, Mr. Jimmy P. Shaw and Ms. Pervin Ghani. They have carried forward their father’s visionary legacy, nurturing his entrepreneurial dream with dedication. Alongside Shaw Hotels, they have also successfully operated a software solutions firm for over 30 years, providing comprehensive services tailored to the unique needs of the hospitality industry. As hospitality graduates, they continue to own and manage hotels and restaurants across the country, embodying a passion for the industry that has been passed down as a family legacy.

The Pillars

Mr. Jimmy Shaw

Today, Shaw Hotels & Consultancy Services is led by the brother-sister duo, Mr. Jimmy P. Shaw and Ms. Pervin Ghani. They have carried forward their father’s visionary legacy, nurturing his entrepreneurial dream with dedication. Alongside Shaw Hotels, they have also successfully operated a software solutions firm for over 30 years, providing comprehensive services tailored to the unique needs of the hospitality industry. As hospitality graduates, they continue to own and manage hotels and restaurants across the country, embodying a passion for the industry that has been passed down as a family legacy.

Ms. Pervin Ghani

Today, Shaw Hotels & Consultancy Services is led by the brother-sister duo, Mr. Jimmy P. Shaw and Ms. Pervin Ghani. They have carried forward their father’s visionary legacy, nurturing his entrepreneurial dream with dedication. Alongside Shaw Hotels, they have also successfully operated a software solutions firm for over 30 years, providing comprehensive services tailored to the unique needs of the hospitality industry. As hospitality graduates, they continue to own and manage hotels and restaurants across the country, embodying a passion for the industry that has been passed down as a family legacy.

The Future

Mr. Zaheer Ghani and Mr. Mark Shaw

Mr. Zaheer Ghani and Mr. Mark Shaw, fourth-generation entrepreneurs in every sense, became deeply acquainted with the family business from a young age, supporting its growth and expansion. Alongside his family contributions, Mr. Ghani achieved a separate milestone by partnering with a German Mystery Shopping and Training corporation, where he successfully established and expanded their operations in India while supporting various regional offices in managing global clients. Currently, Mr. Ghani serves as a Board Member of the Mystery Shopping Professionals Association – Asia Pacific (MSPA-AP). He held the esteemed role of President from 2022 to 2024, preceded by his tenure as Vice President, and represents the Asia Pacific Chapter on the MSPA Global Board, underscoring his dedication to advancing the industry on a global scale. In November 2024, Mr. Ghani was reappointed as President of MSPA-AP, extending his leadership for another term. Mr. Shaw brings a distinct flair for technology to his role as the Managing Lead for Future Technology, Mobility, and Design at IDS Next, a global leader in software technology solutions for the hospitality sector. His expertise and vision are instrumental in driving innovation and advancing IDS Next’s cutting-edge solutions worldwide.

The Future

Mr. Zaheer Ghani

Mr. Zaheer Ghani and Mr. Mark Shaw, fourth-generation entrepreneurs in every sense, became deeply acquainted with the family business from a young age, supporting its growth and expansion. Alongside his family contributions, Mr. Ghani achieved a separate milestone by partnering with a German Mystery Shopping and Training corporation, where he successfully established and expanded their operations in India while supporting various regional offices in managing global clients. Currently, Mr. Ghani serves as a Board Member of the Mystery Shopping Professionals Association – Asia Pacific (MSPA-AP). He held the esteemed role of President from 2022 to 2024, preceded by his tenure as Vice President, and represents the Asia Pacific Chapter on the MSPA Global Board, underscoring his dedication to advancing the industry on a global scale. In November 2024, Mr. Ghani was reappointed as President of MSPA-AP, extending his leadership for another term. Mr. Shaw brings a distinct flair for technology to his role as the Managing Lead for Future Technology, Mobility, and Design at IDS Next, a global leader in software technology solutions for the hospitality sector. His expertise and vision are instrumental in driving innovation and advancing IDS Next’s cutting-edge solutions worldwide.

Mr. Mark Shaw

Mr. Zaheer Ghani and Mr. Mark Shaw, fourth-generation entrepreneurs in every sense, became deeply acquainted with the family business from a young age, supporting its growth and expansion. Alongside his family contributions, Mr. Ghani achieved a separate milestone by partnering with a German Mystery Shopping and Training corporation, where he successfully established and expanded their operations in India while supporting various regional offices in managing global clients. Currently, Mr. Ghani serves as a Board Member of the Mystery Shopping Professionals Association – Asia Pacific (MSPA-AP). He held the esteemed role of President from 2022 to 2024, preceded by his tenure as Vice President, and represents the Asia Pacific Chapter on the MSPA Global Board, underscoring his dedication to advancing the industry on a global scale. In November 2024, Mr. Ghani was reappointed as President of MSPA-AP, extending his leadership for another term. Mr. Shaw brings a distinct flair for technology to his role as the Managing Lead for Future Technology, Mobility, and Design at IDS Next, a global leader in software technology solutions for the hospitality sector. His expertise and vision are instrumental in driving innovation and advancing IDS Next’s cutting-edge solutions worldwide.

Advisor To The Board

Mr. Samir Srivastav

Shaw Hotels & Consultancy Services Pvt. Ltd, is extremely happy to welcome Mr. Samir Srivastav as an Advisor to the Board of Directors. Samir has 22 years of experience with reputable multinational brands and corporates which lead him to realise the necessity for an international standard of quality service delivery which is the need of the hour. Samir, has been an engaging speaker at many forums of Beauty & Wellness and also at other Retail and Customer Facing related summits and his long term contribution has been greatly recognised by the industry at large. Samir is also very committed towards training and creating lifelong experiences for customer delight thus enhancing the various businesses he has been associated with in the past and current one too.

The Core Team

Ms. Janaki Bhat

Director Operations

Ms. Simone Fernandes

Vice President – Operations & HR

Ms. Genesia Pereira

AVP Operations – India & Middle East

Mr. Shailesh Sanzgiri

Principal Consultant & Trainer

Mr. Farzan C. Damania

VP – Client Relations & Business Expansion