Shawhotels
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Call Any Time +1-738-740-7888
Get a Quote

Retailer Satisfaction Index

Introduction

Are you a mall looking to enhance retailer satisfaction and create a thriving retail ecosystem within your premises? Introducing the Retailer Satisfaction Index (RSI) service by Shaw Hotels & Consultancy Services Pvt. Ltd. Our RSI service is designed specifically for malls like yours, offering comprehensive retailer satisfaction surveys to gather insights from retailers present in your mall and drive continuous improvement.

At Shaw, we understand that retailer satisfaction is crucial for a successful and vibrant mall environment. Satisfied retailers lead to increased tenant retention, improved collaboration, and enhanced customer experiences. Our Retailer Satisfaction Index service empowers malls to understand retailers’ perspectives, address their needs, and cultivate an environment that fosters growth and profitability.

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Areas Covered

  • Infrastructure
  • Safety & Security
  • Mall Interaction
  • Other Findings
  • Competition Benchmarking

With our RSI service, we offer a comprehensive solution that includes:

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Interviews

We conduct face-to-face interviews with your Store Managers and telephonic interviews with the Retailer's Head Office to understand their satisfaction levels and overall experience. Gain valuable insights and improve your offerings with our personalized approach.
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Data Analysis

Our team of experts utilizes advanced analytics techniques to analyze the survey data, providing you with actionable insights and a deep understanding of your retailer's satisfaction levels and areas for improvement.
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Customized Surveys

We design tailored surveys to gather feedback from your retailers, allowing you to capture their feedback, sentiments, suggestions and experiences across various touch points in their journey with your brand.
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Benchmarking

Through benchmarking, we compare your organization's retailer satisfaction performance against competition and industry standards and best practices, helping you identify strengths, weaknesses, and opportunities for differentiation.